Welcome to Thelma Davila. By accessing this website you agree to these terms and conditions. Our website is provided solely for your personal, non-commercial use.
We make every effort to ensure that descriptions and pictures of our products are as accurate as possible. We need you to understand that every product is a one-of-a-kind piece. Every product is made by artisans in Guatemala combining a completely hand-woven fabric, with traditional craftsmanship. This means that there may be slight variations. Due to monitor differences, actual colors may vary slightly from what appears online.
Acceptance of your order
All orders are subject to acceptance and availability. Items in your shopping cart are not reserved and may be purchased by other customers.
If you require any information regarding your order, please contact our Customer Care Team at +502 42116350 or email us at email@example.com.
Pictures, designs, logos, graphics, photographs and written material on our website are property of Thelma Davila. Their use is strictly prohibited.
Changes to terms and conditions
We may change or modify these terms and conditions on our website at any time.
What we collect and store
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
We will also store comments or reviews, if you choose to leave them.
We accept payments through PAGALO. Please visit their webstie for terms and conditions here https://www.pagalo.gt/
We hope you love what you purchased at Thelma Davila, but if something isn’t right, let us know! We want you to be completely satisfied with your purchase. All our products are handmade by artisans in Guatemala. Every product has heart, passion, love and great care. We hope you enjoy using every piece you purchase from us and show it to the world.
We use genuine leather, non-leather and vintage hand-crafted fabrics. Like all natural materials, both leather and fabrics react to humidity and sunlight, which can damage the product. Please take care of your one-of-a-kind piece, TREAT HER WITH LOVE.
Since every product is handcrafted and made with vintage traditional Mayan garments, minor irregularities can occur, such as small imperfections, natural wear and loose threads. This should not be considered as a defect.
If you receive an item you are dissatisfied with, you may return it within 15* days to Thelma Davila’s Workshop. Email us at firstname.lastname@example.org so we can send you the address. Items must be unused and returned in their original packaging. We’ll be happy to exchange your item(s) for something new or refund your money.
We do not accept returns on “sale” items.
Returns and refunds are permitted exclusively for products purchased through the Website.
Please report items that are damaged or missing within three days of delivery.
Shipping charges are not refundable.
Every purchase you make has a 1 year-limited warranty.
If you have questions or concerns, please contact us at +502 42116350 or email us at email@example.com.